Privacy Policy

1. Introduction

Your privacy is important to us. This privacy policy explains how De Simone (“we”, “us”, or “our”) collects, stores, uses, and shares your personal data.

This policy applies to personal data processed by us in our capacity as a data controller, in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) where applicable, and the Ghana Data Protection Act, 2012 (Act 843).

2. Who We Are (Data Controller)

The data controller responsible for your personal data is:

De Simone
Tema Heavy Industrial Area
Plot/Ind/A/38/2, Tema
Greater Accra – Ghana

If you have any questions about this privacy policy or our data protection practices, please contact us using the details below.

3. Data Protection Officer (DPO)

We have appointed a Data Protection Officer (DPO) to oversee compliance with this policy. If you have any questions, you can contact our DPO at:

Email: info@desimoneltd.com

4. What Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: First name, last name, username, or similar identifiers.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and device information.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Preferences in receiving marketing communications.

We do not intentionally collect special categories of personal data (such as health, biometric, political, or religious data), unless required by law or with your explicit consent.

5. How We Use Your Data & Lawful Basis

We will only use your personal data where the law allows us to. Most commonly, this includes:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Your explicit consent

Purpose / Activity	Type of Data	Lawful Basis
Customer registration	Identity, Contact	Performance of a contract
Service delivery	Identity, Contact	Contract performance & legitimate interest
Relationship management	Identity, Contact, Marketing	Legitimate interest
Website security & maintenance	Technical	Legal obligation & legitimate interest
Marketing communications	Identity, Contact	Consent or legitimate interest

6. Data Sharing and Third Parties

We may share your personal data with:

• IT and hosting providers
• Professional advisers (legal, accounting, insurance)
• Payment processors
• Public authorities where legally required

All third parties are required to respect the security of your personal data and process it lawfully.

7. International Transfers

Where personal data is transferred outside Ghana or the EEA, we ensure appropriate safeguards such as adequacy decisions or Standard Contractual Clauses (SCCs).

8. Data Security

We implement appropriate technical and organisational measures including encryption, access controls, and regular security audits to protect your data.

9. Data Retention

We retain personal data only for as long as necessary to fulfil legal, contractual, or regulatory obligations.

10. Your Legal Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

Requests can be sent to: info@desimoneltd.com

11. How to Lodge a Complaint

If you believe your data protection rights have been violated, you may lodge a complaint with the Ghana Data Protection Commission:

Data Protection Commission (Ghana)
Website:

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12. Cookies

Our website uses cookies to improve functionality and user experience. Please refer to our dedicated Cookie Policy for full details.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be published on this page.

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